Subscription
Can I cancel my subscription whenever I want?
Yes, of course. To cancel your subscription, please login to your profile, then click manage subscriptions and cancel your subscription.
You can also send an e-mail to: contact@silkonme.com if you wish to cancel your subscription.
‼️ For ambassadors and testers receiving free jewelry boxes, please note that starting your subscription requires a minimum commitment of six months. If you wish to cancel before this period ends, you must return the jewelry to our warehouse.
Shipping
What are your delivery times?
Silk boxes are shipped at the end of each month.
We usually deliver in 10 to 12 days, using Asendia.
How much will the shipping cost?
Our shipping costs between ￡7 and ￡14 pounds, depending on your location.
The shipping cost can vary each month.
Can you provide worldwide shipping?
We mainly ship to the UK but we can ship worldwide. Please request our team !
My Order
How can I cancel my order?
Do cancel your order, please get in touch with us through our contact form.
What if I receive the wrong product?
If you receive the wrong product, we'll replace your product with the correct product. Please reach out to us with your order number.
How can I cancel my subscription?
To cancel your subscription, please log in to your account and manage your subscriptions.
You can also contact us, and we'll help you cancel your subscription. There are no commitments or cancellation fees.
Product
Which material is used for the jewels?
Our jewels are crafted using stainless steel and 18K gold plating.
What if my jewel turns green?
This will not happen as our jewels don't rust. But if you have any issues with your jewel, please get in touch with us.
Do you offer a warranty?
YES! All our jewels are covered with a 12-month warranty period.
